Tuesday, November 5, 2013

Lilypad True Blood and Wild at Heart comparisons

Lilypad was a brand that I was interested in from it's beginnings.  I quickly jumped the gun and ordered a handful and I was very satisfied with my order.  I have posted a couple here and there.  I was so excited, that I encouraged a friend of mine to get a couple of them.  To her surprise, she did not receive what she had paid for.  The lacquers in her hands were not the ones in the pictures.  Pictures can be deceiving, so when I let her borrow my True Blood, and she saw that they did not match in real life either, she was understandably upset.  Unfortunately, there are 2 or more versions of these nail polishes, and the sad part is, that the latest versions are --as we call it in the nail polish world: 'duds'-- less holographic, and those are the ones currently circulating.  While the more holographic or "good" versions have been discontinued.  This is true for others such as Velveteen, but I am not going to name names until I have them up for swatching.  As of today, my friend has not received a refund for the wrong nail polish or a reply to any of the three e-mails she sent.  My biggest pet peeve with nail polish companies, indies or not (yes, you OPI MPJ!) is that if you are going to do different versions of a nail polish, just change the name.






Layering Order:
2 coats Lilypad Older Version of True Blood (middle and pinky)
2 coats Lilypad Newer Version of True Blood (index and ring only)
no basecoat or topcoat in these pictures

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Layering Order:
2 coats Lilypad Older Version of Wild at Heart (middle and pinky)
2 coats Lilypad Newer Version of Wild at Heart (index and ring only)
no basecoat or topcoat in these pictures

64 comments:

  1. You can really see the differences in these... especially Wild at Heart. The two versions look nothing alike.

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    1. Thank you, that's what I wanted to convey with the pictures, for everyone to see such differences.

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  2. This is very unprofessional and it is not quite the entire truth. If you are going to do a comparison, it helps if you are honest. This seems like a personal vendetta and it's really sad you are using your blog to try and lash out at someone.

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    1. what? do you see the pictures?

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    2. Thank you for your comment. Please read Jody's reply below, as I address your concerns there as well.

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  3. Its a shame that you are risking your credible reputation as a blogger to act on behalf of someone else when the facts you are stating are mostly incorrect. If you are trying to ruin the reputation of Lilypad Lacquer by making slanderous comments based on opinions and not facts, there can be legal consequences. You might want to think about what you have posted here.

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    1. What exactly is slanderous here? The pics clearly show 2 different polishes that are labeled as being the same. It's not a bloggers responsibility to point this out, it's the sellers. If there are batch differences then fine. But the seller should be photographing those differences so a buyer knows what to expect. Why isn't anybody here stating the facts? People are accusing her of lying but no one is telling both sides. I've had two disappointing experiences with the brand, does that also open me up to legal consequences? No. Stating facts and providing picture proof is not slanderous. Gimme a break

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  4. OMFG this is outrageous!!!! how revolting are you as a person to write such rubbish!! I'm unfollowing this blog and telling all my friends to do the same! I can't stand gossip queens who need to try and bring others down! Get a life!!!!!

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    1. Your comment time stamps and the one above clearly show that you came together, so please see her reply.

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  5. Honestly, you know why you are doing this and so do many of us who belong to the FB group, and saw the full explanation and response the creator posted.

    Blogs are not weapons of mass destruction. If you had directed this type of drivel at another indie or two who have true quality control issues and who don't apologize and whose fans attack anyone who even whispers a mild complaint of being drama queens, you'd be vilified from here to tomorrow.

    All indies and even mainstream manufacturers sometimes have batch issues (OPI MPJ comes to mind, for one.) Most indies have clear statements on their sales pages regarding batch differences and why.

    The creator of Lilypad was very transparent when she explained exactly what happened and anyone could have contacted her to discuss it and, in fact, still can.

    Tell the rest of the story OBJECTIVELY, completely and fairly, rather than your subjective, biased, opinionated, mean spirited point of view. You know damn well why you felt the need to post this and so do many of us (who haven't drunk the Koolade as you may claim), who value and respect the creator's honesty, forthcomingness and availability to her fans (NOT fangirls).

    You've lost another follower and I hope others unfollow you as well. Shame on you.

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    1. Thank you for your comment. Please read Jody's reply below. You didn't read my post, because I do mention MPJ!

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  6. I had originally clicked "heart" on this because I love lilypad and love comparison photos, but when I realized the tone you took about the situation it made me very sad, and I no longer "heart" this blog entry :( I wish we could build each other up in the np world instead of tearing each other down!

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    1. Not tearing down. Please read my reply to Jody below, I am not using a "tone" in my post.

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  7. I was wondering whether you actually have ALL the facts, or whether you are just repeating information passed along to you by a disgruntled indie polish buyer?

    I have been following closely the trumped-up drama surrounding the slightly different versions of both True Blood and True Blood 2, as it is labeled (I own both), and Wild at Heart and I was wondering if you missed the posts by Nicole, the genius behind Lilypad, in which she apologized for batch differences that occurred so very late at night, in one case, and due to lack of pigment availability, in the other. Nicole also provided refunds to those few people who requested them, despite those people having used the polish for full manicures (so much for their dissatisfaction! You’d think they would stop after a few nails if it was that offensive!)

    If your friend was one of the few who requested a refund, perhaps you should ask whether she received it, and, if so, retract your negative and untruthful blog post. And it might be worth your time to check into the hundreds of satisfied customers who now feel they want BOTH versions of these colors, as they are both unique and worth owning.

    Blogs are not open season for witch-hunting after an indie polish maker admittedly errs in a formulation or is unable to obtain a pigment on a temporary basis. It is uncalled for to crucify a polish maker when you don’t even have all the facts.

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    1. Hi Jody, I will try to address your concerns one by one. What you have said will be in quotes.


      “I was wondering whether you actually have ALL the facts, or whether you are just repeating information passed along to you by a disgruntled indie polish buyer?”

      I don't have all the facts, no one has ALL the facts. The only facts that I know of is what I have posted: my friend had 2 wrong bottles sent to her and she got refunded for one (WAH). She waited to ask about a refund for TB until she used mine to compare it with the one she received. When she saw that they were not the same, she sent a message to Nicole. The message appeared as read, and no reply. She waited. Then, she sent a second message to Nicole. The message appeared as read and nothing; again, no reply, no refund. She sent a third one and she ignored her.


      “I have been following closely the trumped-up drama surrounding the slightly different versions of both True Blood and True Blood 2, as it is labeled (I own both)”

      My friend has a TB that is labeled TB and not TB 2, I can provide pictures. Since you have been following the drama, you can probably answer a question that I have for you: when did Nicole address the batch difference for the True Blood issue? Was it when she listed the product with different pigment or after customers received their orders and started complaining? I saw her address it in the group, but I wasn't sure of the sequence of events. I think that she should have addressed it as soon as she ran out of pigment to make the "original" version, so that no one was caught unaware. Please let me know if you have an answer for this as I am open to dialog.


      “and Wild at Heart and I was wondering if you missed the posts by Nicole, the genius behind Lilypad”

      I have respect for Nicole and I have nothing against her or her brand. I am hoping to drive a change whereby she (and other indie nail polish makers) re-name those lacquers that differ significantly from their original versions.


      “in which she apologized for batch differences that occurred so very late at night, in one case, and due to lack of pigment availability, in the other.”

      I still think her lacquers are amazing and she is good at what she does, like I said I have nothing against her; and yes, she apologized and made it right to many, but as you've read above, my friend did not have such luck. I am unsure why. I don't know the reasons behind it, but you have to understand that this is my friend and this is my blog. My intellectual property. My thoughts.

      continues...

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    2. continued from above...

      “Nicole also provided refunds to those few people who requested them, despite those people having used the polish for full manicures”

      Timing for the batch clarifications is an important fact, was it immediately as soon as she ran out of pigment? or was it once the complaints rolled in? Moreover, as someone already mentioned, was it addressed to everyone? or only to a few people in a small private group who has a cap of 300 members?


      “(so much for their dissatisfaction! You’d think they would stop after a few nails if it was that offensive!)”

      These two colors were not ever used for full manicures, in case you were wondering.


      “If your friend was one of the few who requested a refund, perhaps you should ask whether she received it, and, if so, retract your negative and untruthful blog post.”

      I asked her again a couple of hours ago and no, she hasn't received a refund or a reply, so you don't have all the facts either. As I said at the beginning of this e-mail NO ONE has ALL the facts.


      “And it might be worth your time to check into the hundreds of satisfied customers who now feel they want BOTH versions of these colors, as they are both unique and worth owning.”

      I am one of her satisfied customers. I am also aware that some people love both versions, but this post is not about "some people", it's about my friend's experience.


      “Blogs are not open season for witch-hunting after an indie polish maker admittedly errs in a formulation or is unable to obtain a pigment on a temporary basis.”

      Blogs are there to scrutinize brands, which is why reviews exist in the first place. It is called freedom of speech. “This and that is what I think about that”, basically that is what blogs are about, especially nail polish blogs. There will always be rights and wrongs, and posting a comparison is never wrong, in my opinion. I told this to Rachel Arthur, and I will tell you the same, I don't think posting comparisons is instigating. I don't see what is wrong with that. Please re-read my post, and try to be objective when you do, it was not mean-spirited.


      “It is uncalled for to crucify a polish maker when you don’t even have all the facts.”

      My post was not directed at "crucifying" anyone, especially Nicole whom I respect. Even though she didn't have the decency to reply to my friend yet, I still think she is a good person. I still think she can make it right. I have faith in people. She could have replied to my friend saying, I'm sorry but I can't issue a refund. If she didn't want to give her a refund for whatever reason, she could have also said: It's too late for a refund or I have some policies or whatever, but say something, you know what I mean? And for those of you who called me "unprofessional" I didn't know blogging was a profession. Blogging is not a career, and there are no schools for it, there is no degree for it, there is certainly no paycheck every two weeks. I don't even have ads on my blog, it's a hobby!

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  8. To all anonymous: can you please post links where Lilypad explained the batches differences? I'm very interested.

    I also received these polishes and was very dissapointed with them. They were not holo at all. I contacted her and got a refund, never used them (only on swatchsticks).

    However I'm afraid to order again as despite watching her facebook page closely I have never seen any explanation or addresing this non holo version issue.

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    1. They were addressed privately and within a group on FB. If you have and issue with a product it only makes sense to directly contact the person you purchased it from. I don't understand doing anything else.

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    2. in my opinion it would be HONEST to warn other customers before they do their orders, because swatches ARE MISLEADING and it is very NOT FAIR.

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    3. I ment swatches of old versions.

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    4. A private FB group? That's only addressing a small number of people. I see nothing wrong with this blog post - it's bringing awareness to those who aren't privy to the FB group. You shouldn't be expected to join a FB group to know what you're getting when you're ordering a polish.

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    5. Hi zigzak, thank you for reiteraiting my thoughts.

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  9. shockingly shitty

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    1. Agreed, truly disgusting.

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  10. It's obvious that a bunch of girls are posting here on behalf of Lilypad's fan group. I see nothing wrong with this blog post, nothing that warrants these attacks on her character for showing obvious batch differences. I think the bigger issue at hand is that people ordered and received dud versions and did not expect them. It seems that disclosure was only made to a small group of customers, those customers who are doing most of the posting here in Lilypad's defense.

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    1. Well, I didn't know that my post was going to cause such a commotion!

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  11. I don't know the drama behind this and I don't have to. I'm a satisfied Lilypad customer and I think this post is very informative on the differences in batches, which is almost inevitable when it comes to independent polish makers. Now I want the other versions of the ones I already have!

    Thank you for posting a great reference post - comparisons are always helpful!

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    1. Thanks Goose, I'm glad that a blogger like you sees my point of view.

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    2. It is really tough when a blogger is targeted because of a harsh review, especially when the post is NOT flaming (at least from an unbiased, outside perspective - again, I'm not part of said facebook group and really have no idea of any previous drama, so my evaluation is based SOLELY on this post and its contents alone).

      I don't think that a polish maker can be held responsible for their product not living up to swatches done by third parties, but I DO think that if a polish is reformulated an OBVIOUS disclaimer on the product listing as well as a CURRENT, accurate swatch is absolutely mandatory. Any negligence on the maker's part in this matter should be rectified appropriately and in a timely manner.

      Also, on the issue of calling out a company on an instance of customer service: as long as any facts are represented accurately (with pictures, no less!), I don't see anything wrong with publicly calling out a problem. This is a common practice for most types of business - to have public reviews of their service posted for others' reference.

      Lastly, any opinions of bloggers are just that - opinions. And everybody is entitled to theirs. The most important thing I found here is that your opinions were not that of "this company is horrible, etc" but rather a "I think this is what they should do to fix the situation."

      I would much rather follow an honest blogger that reviews the products fully and honestly - the good and the bad - than one who merely posts pretty pictures and raves about everything just to make everyone happy. And I will continue to follow you for your informative posts and comparison pictures!

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  12. These are two more comments that I received through e-mail and FB respectively:

    http://i1055.photobucket.com/albums/s518/Sparklyvernis/comment_zps8eed5c51.jpg

    http://i1055.photobucket.com/albums/s518/Sparklyvernis/comment2_zpsffb70b96.jpg

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  13. I'm the friend that Sparkly is writing about. I just want to add that Nicole from Lilypad Lacquer recently blocked me on FB instead of responding to my three very polite messages asking for a refund for True Blood. All I did was post a comparison of the polishes in a private Lilypad facebook group and I was kicked out and blocked by the girl that ran the group. Then I messaged Nicole for a refund knowing she had refunded other girls for True Blood. Instead of responding to me, after my third attempt at a response I was blocked by her. I guess I'm not getting that refund. :(

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    1. All this over $12. How sad a life you must lead. Poor girl.

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    2. I am not sure why calling names like "poor girl" or saying hurtful statements like "how sad a life you must lead" is helpful at all here. Why don't you just post under an actual name instead of hiding behind "anonymous"? I would least be able to respect you some what then. How is your reply constructive in any way? all it does is make you look like an immature (and resentful) human being. It makes it seem like you are not credible at all honestly. I take care of a 9 year old and even he would not say that statement. And who cares what she wants to do with her money? It's her money not yours. Maybe she wants to spend it on a company who doesn't block her on facebook and ignore her over again and again? or maybe she wants to buy a polish that actually is the correct color and not some "error"? (Nicole's words, not mine, I have screen shots of our conversations and she called it an "error"and said it was "an error due to late night mixing" which is why I refer to it as an "error" version). Anyways, she can fight to have her money back as much as she wants if the product she got was not what she paid for. Especially if others got refunds for the same exact "error" polish. I am not sure why this cannot just be looked at objectively by you and the others from the fan page instead of just blindly following everyone else. :( By the way my name is Denae and I am not going to hide behind "anonymous" because I do not have anything to hide from any of you. I bought a product, gave someone my money, received polishes that look nothing like the pictures on the store (etsy and llarowe pages) and that are not holographic at all, I bring attention to the issue, get told I am not photographing or applying them correctly, get told I can get a replacement "true blood" only if I make another order then she will "throw it in for me", I do not want to make another order because I do not like the polishes, I email again, get told that I can have a refund, got a refund, get kicked out of the lilypad fan group, get blocked by both Rachel (the group "leader") and blocked by Nicole. I've never in my life been blocked by anyone on facebook until this ordeal. I also have never had any issues whatsoever in any of the other 45 groups I am in on facebook or with any of the other 20-30 nail polish brands I buy from (indie and mainstream). Never had any issues with quality or customer service from any other indie brands.

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    3. @ Robyn: I've learned that Nicole has blocked me too, which means she learned nothing. I am starting to lose some of that respect that I was talking about earlier in my reply to Jody. What kind of business is this?

      @ Anonymous: I can say the same thing to Nicole: All of this for $12? Oh wait, I can't say it because she blocked me ha!

      @ duhnay: thank you for your comments!!

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  14. Thank god for this post. I had collected Lilypads from the beginning and once she started selling through Llarowe noticed a difference in quality. The polishes that came from llarowe were not up to par with the ones I had ordered directly through her etsy store. The inconsistency in quality and train wreck of a facebook group was enough to drive me away.

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    1. Grow up. I mean seriously. Grow the heck up and accept some responsibility for your own actions.

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    2. The person that needs to take responsibility is Nicole. Her quality control is a joke. And the company she keeps obviously speaks volumes. Thanks and have a nice day!

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    3. I will continue posting comparisons in the future, so thanks!

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  15. I wish I had been given the information that the batches were different before ordering. I based my choices on the swatch photos supplied on the etsy site and throughout the internet, some on blogs the creator supplied the polish to. Yes, the new versions are pretty, but I have enough pretty. I wanted linear holographics. I would not have paid the shipping price required to get these to America had I known they were not the super linear holographic versions. I'm sorry that the pigment could not be resourced or that the maker has bad lighting in her work area. I'm also sorry that I feel like I can't express the opinion honestly, politely and openly without being banned from the Lilypad group on Facebook. I really want to be a satisfied, happy fan. I'm not being given that opportunity.

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    1. Your sense of entitlement is staggering. So sad and pathetic

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    2. If by sense of entitlement you mean completely turned off by this obvious friend/representative of Lilypad Lacquer attacking everyone like this, then I am. In fact, now I am to the point that I would never give the business another dime of my money and will encourage others to check out this blog post before doing so, you would be correct. I'm going to take my entitled money and shop places that actually sell the polishes pictured. The bottom line in this for any maker should be retaining customers. This type of behavior here and in the Facebook group really has turned me off of the brand.

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    3. Awesome!!! You go girl! Be on with your bad entitlement-self!!! Wooot.

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    4. Some anonymous are engaging in troll-like behavior and cyber bullying by calling people "sad" and "pathetic". That is not ok. This is not the place for it. They are the ones who should consider "going on with themselves" IMO.

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  16. I feel it is a blogger's responsibility to raise issues like these. At the same time people who began early to collect Lilypad (as I did) can see that the swatches of the colors are often inaccurate, and it's a bit of an uncertainty sometimes to know what you are going to get. Most of the polishes I've gotten are far more beautiful than the swatches of them shown. So that's a gamble I am willing to take. It would be hard then to turn around and say this is not what I thought I was getting. Also where most polish makers release a few polishes, the Lilypad Lacquer-maker releases many. So it was obvious to me and okay with me that I would not be expecting the same control as certain other polish makers-- but that is compensated by the variety of colors available. To me that is a good trade-off. The second point is that from the sequence of events your friend describes, Sparkly, if I am understanding it correctly, she posted the comparisons first and then emailed to ask for a refund later. For me, personally if I were going to ask for a refund I would try to do so in a friendly way by writing to the person privately before making complaints publicly. Obviously it ups the ante to make public statements first so human nature being what it is -- it's naive to be surprised when someone becomes irritated after a public revelation.You have to consider that before acting. On the other hand, I never feel that banning or blocking people is helpful in overcoming conflicts-- and it's better to discuss the situation without a lot of name calling. Finally, since batch control can be hard, it would always be good to let the customers know of changes like these between batches. It sounds like that is happening some but not for your friend

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    1. Thank you for your comment. I apologize if I replied a bit late; I did not mean to skip your post. I wanted to take my time to reply to you, because you seem like you are objective. Your comment was both intelligent and insightful. Just as it is a blogger's responsibility to raise issues like these, it is an indie-maker's responsibility to provide clear and timely communication when batch differences occur. It is any company’s responsibility to reply to e-mails at all times, especially from inquiring customers. Robyn is a blogger too. Have you heard of We Got Polish? I don't know if she did it because she felt it was her responsibility or not, but I've known her for a while and she just loves to play with nail polish and compare different ones. If layering is my "thing," I would say that comparisons is her thing." That being said, I don't know the reasons behind it, maybe she can answer this, because I don’t want to speak on her behalf. I agree that there will be batch variations, but please take a look at the pictures again. Would you consider these variations? When you said: "Obviously it ups the ante to make public statements first so human nature being what it is -- it's naive to be surprised when someone becomes irritated after a public revelation. You have to consider that before acting." I don't see why this would, in any way, be an excuse for not providing my friend with an answer or a refund. Can you imagine if [insert indie-maker here] told you: I don't like it that you posted this comparison picture in my fan group. I'm not going to give you a refund on the nail polishes that I made a mistake on, and now I will block you on Facebook for daring to post a bad swatch comparing the two versions of said nail polishes... in what kind of bizarre world would this happen?

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  17. All I see are a bunch of whiny little brats...stomping their feet and holding their breath because they didn't get exactly what they wanted. Grow up.

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    1. So If I want what I paid for I'm a whiny little brat. Strange...

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    2. And all I see is someone who continuously posts under "anonymous" because they aren't brave enough to stand up for what they are saying....I also see someone making Lilypad look worse and worse because of the tactless and pointless comments being made. And since when is it wrong to want a product that you paid for? All you have to do is say "I'm sorry I made a mistake here is a refund" (which we already know one person is not getting) and make an announcement so others know that there is inconsistency issues. It really isn't that hard to make it right and redeem yourself.

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    3. Funny that you mentioned growing up, "whiny little brats"? Again with the name-calling as if we were in middle-school. If you must insult others, please refrain from commenting.

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  18. As an outsider who knows nothing about this situation other than the blog post and the comments that have been made here (I own no Lilypad Lacquers, but I have a few on my wishlist)...the comments here are doing A LOT more to deter me from purchasing this brand than the blog post itself. To me the blog post was informative about batch differences which I appreciate as a consumer. It didn't make me cross Lilypad off my "to get" list. I don't know, I just feel like on the whole the people that think they are being champions for the brand here are in fact the ones making it look bad.

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    1. This is the kind of behavior that was allowed in that Lilypad Facebook group. I wrote an email to Nicole, a while back on Etsy, telling her that this was the reason why I had left the group. I don't think she saw it back then, but I hope she sees it now. If not, then I really hope she sees it eventually.

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  19. Wow. All of these comments make me never want to order from this brand ever.

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    1. Reece! Another blogger sees my point, thanks *hugs*

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  20. I appreciate your blog post showing the differences in formula, the second one especially is so different it should definitely have a different name. I hope your friend gets a refund if it wasn't made clear about the formula differences.
    At the end of the day though, it's just nail polish there are far more pressing issues in the world! and many so called "fans" of LL are harming her brand more than the actual blog post.

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    1. I feel the same Kristy, they are harming her image by acting like this. I felt attacked at first, but thankfully a lot of people have been objective and have posted comments along the lines of what I was thinking. A lot of people who I don't know have personally contacted me via e-mail and social media showing their support. Your comment is very special to me, because you are an Aussie Blogger who is stepping up to the plate and making me feel so much better about my post. Thank you so much, I don't know what else to say, except thank you.

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  21. LOL! Here come the keyboard warriors, hiding behind the ever-convenient "anonymous" name. And yet they tell the sane people here to "get a life". Haha, that's cute. Sparkly Vernis is entitled to share her opinions and experiences on her OWN BLOG FFS. Don't like it? Get your own blog and whine about it there. Welcome to the internet, folks.

    To echo Kristy, these "fans" are harming Lilypad Lacquer more than this blog post is. We all know what happens when indies (and their fans) get too hyped up about stuff/themselves *cough*.

    Anyway, as many people have already commented, I also agree that this comparison is very helpful. I'm not rich and I don't have money to throw away, so when I pay for a product, I expect to receive the product AS ADVERTISED. Maybe $12 isn't a lot to some people, but it is to me. As consumers, we have the ability to vote with our dollar. I will not be voting for LL after this fiasco; she can thank her fans for that.

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  22. I actually like the new versions quite a lot, since I'm a big fan of more subtle holos. Having said that, I would be pretty put out if I ordered expecting fabulous holo bling, only to get the dull version. I dislike when companies reformulate a polish also. Are nail polish names so hard to come by that they need to be reused? :) Another example is Picture Polish Monroe, though in reverse! It was made more sparkly than before, but I looooved the old one!

    Thanks for the comparison photos, they're super helpful. Comparison photo posts are my favourite! <3

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  23. Not to beat a dead horse, but here is my experience. Back on 10/16, I spent a lot of time during the posted time restocks on Llarowe to get my first Lilypad Lacquer polishes. Maybe everybody already knows this, but I'll just go ahead and say that the high demand slowed the site to the point that the 30 minute cart hold was not enough. My first order didn't make it through, it failed on step 4 out of 5, and it looked like the second attempt in the evening failed as well, but it did actually go through. (This did result in Llarowe no longer posting specific restock times, which is understandable and I have no problem with. Nothing bad to say about Llarowe at all, they are great.)

    My polishes were delivered 10/28. My first pick to apply was Indigo Love, and it does not look like the picture on Llarowe's site. I'd say it was more similar to A England's Tristam as far as being that creamy and opaque. The linear holo did not really stand out much at all. I'll have to try some of the other colors. I had a similar experience with one other pretty popular indie polish maker (circle glitters this time, more opaque than the version that went out to several bloggers). I believe that indie polish did address it on their blog/shop. I was a little disappointed, but didn't take any action. I don't begrudge anyone pursuing a refund if that is what they would like.

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  24. You know what's odd to me is how people can just twist well-thought out words with photographic evidence into something totally different. You have to wonder what sort of connection in their brains isn't connecting properly. As an objective reader of this log post, I thought the comparison photos were great and very helpful. I read the text as well (though I'm not sure some of the commentors did) and appreciate knowing what's happening with batch differences and customer service. I know when I have to give a negative review on my blog, I hate it but I stay objective and state the facts, just like you did. And I hate to think I'd get vilified for it or called childish names. But if it happens, it happens. I'm not going to lie about a product. My objective is to help people see what the polishes really look like and what the formula is like - and the CS and so forth - so they can decide for themselves whether to buy a particular product. If all I do is give glowing reviews, I might as well open up an ad firm and get PAID for it.

    But how I see this (since I actually like BOTH versions of both polishes you compared in this post) is when I order Coke in a restaurant and they bring me Dr Pepper. Even if I LIKE Dr Pepper, I'm going to spit it out because it wasn't what I was expecting. I was shocked. Not ready. So what do I do? I tell the waitress and she brings me what I ordered. End. Of. Story. She doesn't have me thrown out of the restaurant because SHE brought ME the wrong drink. She doesn't grill me about whether I like Dr Pepper. She apologizes and brings me my Coke. Now, if they're out of Coke and she TELLS me they're out, I might go ahead and say ok, I'll have a Dr Pepper. See the difference? I'm informed. I'm then expecting Dr Pepper when I take that first drink. And that restaurant is still getting my money and return business. I just don't know WHY people have to make everything so difficult and when things don't work out, kill the messenger. Baffling.

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